How long will my order take to be processed?

We strive to ship out your order as soon as possible. However, standard processing time for orders is 1-2 business days. Orders are not processed or shipped on Saturday, Sunday, national holidays, or after 4pm PST. USPS orders placed after 12pm PST and UPS orders placed after 2pm PST will ship out the next business day.

Expedited orders are an exception (UPS Next Day Air, Second Day Air, and 3-Day Select). We process these orders on the same day as long as they’re placed before 3pm PST.

What payment methods to you accept?

We accept the following methods of payment: Paypal, Visa, Mastercard, American Express, and Discover card payments. Money orders and cashier’s checks are also accepted. Please call us to confirm order total before sending.

When will I be charged?

Payment is initially authorized by our merchant services (total is withheld) and then captured (quantity is withdrawn) once order has been finalized and shipped. If you see both the authorization and capture pending in your statement, do not be alarmed; initial authorization clears within 1-3 business days. Feel free to contact us with any additional questions pertaining to your credit card, Paypal, or check payments.

How do I know my order has been successfully placed?

We will send you an acknowledgement email on successful completion of an order. This email will detail the order that you have placed and will give you an order reference number (order status will be “On-Hold”). We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been processed and shipped, we will send you a confirmation email with tracking details.

I did not receive a confirmation email?

Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses. If you have checked the above steps and still don’t see an email, please contact us and we will make sure it is not a problem with our system.