Fast shipping
How can I review something that I never received. I paid $77 and received NOTHING. Have sent several emails with my order number and never received an answer. Placed the order the end of May.
This croak is an excellent dish for baby pigeons that you are trying to wean. Especially short face. The babies can lower their heads into croak and grab seeds to start off. Obviously, it would be great for grit that has had minerals added to it. The top of the croak is indented inward so not only do you not waste feed but the birds won’t sit on it. It stays pretty clean and when it is washed up its finish allows you to clean and dry it rather quickly. Worth every penny.
This review is not for the product, which is fine; it is for the really disappointing customer service. Very quickly after ordering, I realized I had already ordered this item a few weeks earlier. I immediately sent an email, after first attempting to call the toll-free number in the “Contact Us” section of the website (not in service). This was followed by two more attempts to email, my attempt to cancel this duplicate order before it was filled and shipped.
NONE OF THE EMAILS EVER GOT A REPLY… still haven’t.
My package arrived several days later, and now I will have to ship it back, at my expense, no doubt. There is supposed to be a 30-day return policy, but I’m skeptical whether this will truly result in a refund. If customer service is this bad, I’ll probably be completely ignored. It’s a MAJOR disappoint when a company I’ve ordered from several times ignores a steady customer. For many products, they’re “the only game in town.” They carry so many things I need regularly for my birds.
Perhaps they will reach out and make this right; that would be a nice surprise.